Jean Ferro
Chapecó, Santa Catarina, Brazil | Open to Montréal, QC, Canada
LinkedIn: https://www.linkedin.com/in/jean-assmann-ferro | Email: jjeean@gmail.com
Senior DevOps / Platform Engineer with 15+ years of IT infrastructure and systems administration experience and 5+ years focused on cloud platforms, Kubernetes, OpenStack, CI/CD, and automation. Strong background designing, deploying, and troubleshooting highly available infrastructure in production environments. Experienced with Kubernetes, GitOps, CI/CD pipelines, infrastructure as code, monitoring, cloud networking, and platform reliability across AWS, Azure, and OpenStack environments.
Proven experience supporting enterprise-grade environments, managing distributed infrastructure, troubleshooting complex production issues, and collaborating with customers and engineering teams in international environments.
Core Skills
- Kubernetes
- Rancher
- Docker
- OpenStack
- AWS
- Microsoft Azure
- VMware vSphere / ESXi
CI/CD & GitOps
- GitHub Actions
- GitLab CI
- Jenkins
- Fleet
- Helm
- ArgoCD concepts
- Bash scripting
- Python automation
Infrastructure as Code & Automation
- Terraform / OpenTofu
- Ansible
- Infrastructure provisioning
- Network automation
- Cluster lifecycle management
Observability & Operations
- Monitoring & alerting
- Logging systems
- Incident troubleshooting
- High availability systems
- Production support
- Backup & recovery
Security & Networking
- Vault / OpenBao
- External Secrets
- Docker image signing (Sigstore)
- Load balancing (HAProxy + Keepalived)
- Reverse proxies
- DNS
- VPN
- VLANs
- OAuth concepts
- SSL certificates
- Network troubleshooting
Additional Technologies
- Redis
- Linux administration
- Ubuntu
- CentOS
- SUSE/openSUSE
- Service discovery
- NGINX
- Networking protocols (TCP/IP, DHCP, SNMP, LACP, IPv4/IPv6)
Professional Experience
Montréal, Quebec, Canada | Jun 2021 – Present
- Support and troubleshoot large-scale cloud infrastructure and production environments
- Manage OpenStack-based cloud platforms and surrounding infrastructure services
- Build automation scripts and operational tooling using Bash and Python
- Deploy and maintain Kubernetes environments and containerized workloads
- Work with CI/CD pipelines and GitOps-oriented workflows
- Configure and maintain monitoring systems and operational observability
- Contribute to infrastructure migrations, platform upgrades, and service integrations
- Manage and troubleshoot networking, storage, and virtualization infrastructure
- Provide customer-facing technical support and incident resolution through ticketing systems
- Contribute to technical documentation, operational procedures, and platform improvements
- Work with Terraform/OpenTofu, Ansible, AWS, Azure, Rancher, Fleet, GitLab CI, OpenBao, External Secrets, and Sigstore
- Deploy and manage Kubernetes clusters and network infrastructure in cloud environments
Technologies: Kubernetes, Docker, OpenStack, Terraform/OpenTofu, Ansible, GitLab CI, Rancher, Fleet, AWS, Azure, Linux, Bash, Python, Vault/OpenBao, External Secrets, Sigstore
UFFS - Universidade Federal da Fronteira Sul — System Administrator / Network Administrator / IT Support Specialist
Chapecó, Santa Catarina, Brazil | Dec 2010 – Dec 2021
- Managed Linux servers supporting web hosting, email, virtualization, and infrastructure services
- Administered VMware vSphere / ESXi infrastructure, virtual networking, storage, and backup systems
- Responded to infrastructure incidents and monitoring alerts to maintain uptime and service reliability
- Troubleshot complex infrastructure, networking, and operating system issues
- Managed enterprise networking environments including Cisco, Huawei, 3Com, and D-Link devices
- Configured VLANs, VPNs, switching, routing, wireless infrastructure, and network monitoring systems
- Led first-level IT support operations and escalations
- Reduced hardware deployment time by implementing imaging and standardized provisioning processes
- Supported infrastructure services including load balancers, databases, and messaging systems
Technologies: Linux, VMware vSphere, DNS, DHCP, VPN, VLAN, SNMP, Cisco, Huawei, Load Balancers, Networking, Backup Systems
Faculdade Santa Rita — Lecturer (Part-Time)
Chapecó, Santa Catarina, Brazil | Aug 2017 – Jul 2019
- Taught undergraduate courses in Algorithms, Operating Systems, Networking, Databases, and Computer Architecture
- Prepared curriculum materials, lectures, and assessments
- Mentored and guided students in technical and academic activities
UFFS - Universidade Federal da Fronteira Sul — Substitute Lecturer (Part-Time)
Chapecó, Santa Catarina, Brazil | Aug 2018 – Dec 2018
- Taught Algorithms, Programming, and Data Structures courses
- Managed classroom instruction and student evaluation for approximately 90 students
Planalto Alegre, Santa Catarina, Brazil | Jul 2008 – Dec 2010
- Assembled and repaired desktops, laptops, servers, and workstations
- Performed hardware troubleshooting and software support
- Developed standardized hardware deployment configurations
- Maintained IT equipment and operational systems
Education
University of the People
Master of Science (MS), Information Technology — Incomplete
2023 – 2024
ESAB - Escola Superior Aberta do Brasil
Bachelor’s Degree, Information Systems
2020 – 2023
ESAB - Escola Superior Aberta do Brasil
Lato Sensu Specialization, Telecommunication Systems 2014 – 2015
UCEFF
Associate’s degree, Computer Networks 2012 – 2014
Additional Highlights
- 15+ years in infrastructure, systems administration, networking, and platform operations
- 5+ years focused on DevOps, cloud infrastructure, Kubernetes, and automation
- Experience supporting international customers and distributed teams
- Strong background in Linux administration and troubleshooting
- Experience with production cloud environments and enterprise infrastructure
- Experience with container orchestration, GitOps, IaC, observability, and platform reliability
- Fluent in English and Portuguese